The Welfare Call Group has been working with the Virtual Schools (recognised as Lookout Centres in Australia) network for over 16 years. We provide a daily phone call to monitor the attendance at schools of Looked After Children (recognised as Out of Home Care children in Australia).
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The role of the Designated Teacher involved with Out of Home Care children is to act as support for them and to promote their educational achievement.
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The Welfare Call Group assists Social Workers who work with children and young people who reside with foster carers, kinship carers or in residential placements.
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We make over 9500 calls to schools on a daily basis to collect the attendance data for Out of Home Care children.
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“The ePEP is an excellent tool. It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority. It is reassuring that Welfare Call does most of the work, …
“We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously. Over this period we have seen: our timely completion rates for the ePEP improve from 85% to 95% an improved quality of what has been written within the ePEP greater …
“I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.”
“The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.”
“During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.”
“We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures …
“Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets …
“Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.”
“Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able …
“We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my …
*Source: Tower Hamlets ‘Care Matters’ Parliamentary Green Paper
