Welfare Call’s ePEP service continues to flourish

Welfare Call’s ePEP service has been a big hit since its inception in 2013. Whilst it’s only been just over 3 years, we’re already working towards having 30 authorities using our ePEP platform.
It’s therefore a perfect opportunity to now welcome two more authorities into the fold…

Both Worcestershire and Redcar & Cleveland went to tender to find a provider that suited their requirements for a robust and user friendly ePEP platform, and Welfare Call came out on top! We’ll be looking forward to working with you both over the coming years.

“

“The ePEP is an excellent tool. It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority. It is reassuring that Welfare Call does most of the work, …

“
Ivy Namala – Lambeth Virtual School
“

“We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously. Over this period we have seen: our timely completion rates for the ePEP improve from 85% to 95% an improved quality of what has been written within the ePEP greater …

“
Graeme Ferguson, Virtual School Head, Derby City Council
“

“I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.”

“
Chris Hargreaves Virtual School Head for Doncaster
“

“The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.”

“
Jane Munroe Virtual School Head for Harrow Authority
“

“During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.”

“
Lorraine Brown, HEART Administrator for Enfield Authority
“

“We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures …

“
Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority
“

“Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets …

“
‘Care Matters’ Parliamentary Green Paper (page 60)
“

“Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.”

“
Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority
“

“Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able …

“
Tony Clifford, Virtual Head for Stoke-on-Trent Authority
“

“We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my …

“
Steve Mather Virtual Head for Sheffield Authority