November 2017

November has traditionally been one of the busiest months of the year for Welfare Call, so unsurprisingly this year is no different. Whilst we held yet another two very successful annual forums in London and Barnsley (more about the forums in our termly newsletter), we also attended our first ADES conference in Scotland which provided some great exposure for Welfare Call.

Just to top the fabulous month off, Welfare Call have now started working with Sunderland for both attendance and ePEP and whilst we unfortunately didn’t win at the CYP Awards in London, we’re extremely proud to have been a finalist in the Safeguarding category – fingers crossed for next year.

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“The ePEP is an excellent tool. It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority. It is reassuring that Welfare Call does most of the work, …

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Ivy Namala – Lambeth Virtual School
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“We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously. Over this period we have seen: our timely completion rates for the ePEP improve from 85% to 95% an improved quality of what has been written within the ePEP greater …

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Graeme Ferguson, Virtual School Head, Derby City Council
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“I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.”

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Chris Hargreaves Virtual School Head for Doncaster
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“The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.”

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Jane Munroe Virtual School Head for Harrow Authority
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“During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.”

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Lorraine Brown, HEART Administrator for Enfield Authority
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“We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures …

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Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority
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“Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets …

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‘Care Matters’ Parliamentary Green Paper (page 60)
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“Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.”

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Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority
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“Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able …

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Tony Clifford, Virtual Head for Stoke-on-Trent Authority
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“We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my …

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Steve Mather Virtual Head for Sheffield Authority