Our Representative Team
Andrew Henderson – Managing Director
Andrew joined us straight after graduating from Manchester University in 2009 and has learned the business from the ground level up working in every department to get an in depth understanding of the differing requirements from each local authority. He was an integral part of the sales and development of our IEP (Individual Education Plan), which proved to be both challenging and rewarding in equal measures. Andrew was also involved in the training of new and existing authorities in the use of all Welfare Call systems for attendance monitoring, attainment collection and IEP.
In his current role he is developing a roadmap for new products that we will be adding to the existing suite of solutions in the Education and SEND market places.
The Welfare Call Group Team
Customer Services – Kay Reynolds, Customer Services Director
Kay heads up a diverse team that includes all of Call Operations, Data Services and the Implementation Team, that carry out service delivery and training.
The reputation of The Welfare Call Group has grown over the years largely due to how this department is held in high esteem by all our customers.
We always have a “can do” attitude to the requests of the Lookout Centres and deal with a vast number of enquiries relating to attendance, attainment, and IEP on a daily basis.
Business Development
This year we decided to re-structure the internal departments within The Welfare Call Group and one of the changes we made was to take the sales function out of the customer services arena and set it up as a separate department.
It was felt that we need to spend more time with our customers explaining the current services and how they are working and being improved, but also to listen to how you are finding the service, other improvements you would like us to consider and what you feel we are doing well.
Additionally, it gives us an opportunity to tell you about our other products, those that are current and those that we will shortly be bringing online.
We are always available to answer your queries and really appreciate the interaction we have with you.
